The Managing Director of Customer Relationship Management and Strategy  will provide leadership in CIBC FCIB through the development and implementation of strategic initiatives that drive increased customer profitability while enhancing the customer experience. The strategic imperative is that CIBC FBIC becomes recognized as providing the best customer service of any financial services organization in the Caribbean. Working with the current business and regional heads, the Managing Director of Customer Relationship Management and Strategy will be accountable for: increasing client IQ; assessing client profitability; establishing client service standards; developing client service metrics and analytics; and integrating client experience and maximizing sustainable revenues is the development of new products and services that respond  to customer demand and add value to the customer relationship. 

• At least 10 or more years of senior leadership experience in marketing
• Strong previous experience managing a financial institution's strategic priorities, especially within a growth phase and exhibits a deep understanding of all-relevant markets and competitors, anticipates changes and development, and makes the right tradeoffs to facilitate the achievement of strategic objectives.
• Experience in the financial industry required.
• University degree and/or recognized professional accounting designation (e.g. MSc, MBA, CA, CMA, CGA) or equivalent and extensive knowledge of the financial services industry.
• Developed knowledge of the business and the ability to communicate clearly emerging issues and proposed solutions.
• Comprehensive Knowledge of financial services.
• High degree of knowledge and understanding of technology and associated tracking technology tools and platforms.

You will have a challenging, diverse experience with opportunities for professional growth. Our compensation and reward package is attractively structured and performance bonuses are offered.

To apply for this position, kindly visit www.cibcfcib.com/careers.htm

Applications with detailed resumes with the names of three business reference should be submitted no later than January 23rd, 2012